RETURN POLICY

All returns need to be authorized in advance.  We will not accept unauthorized returns.

If products were shipped to you as a result of our error, TRS will pay for the return freight.

A 10% restocking fee will occur if the reason for return was not our fault and you must pay for return shipping. 

Any damages to the returned product while in your possession, or during return shipping will be deducted from the refund.

Custom orders are not eligible for return

All returns must be freight prepaid to our warehouse we will not accept collect returns

You must contact us within 14 business days after you receive your merchandise to return

Otherwise we will consider the order as accepted

Any order cancellations or changes to existing orders must be made within 2 days of the order date.

 

TENT PERMIT DISCLOSURE

 

Please be aware that erecting a tent may require you to obtain prior permission from local, state & or federal agencies. Many of these agencies have specific rules & regulations covering the setting up of tents in your area.

 

Tent Renters Supply will furnish a Certificate of Flame Resistance for each tent, pair of ends or middles sold to the original buyer. Our standards meet or exceed all state requirements in the US.

 

Tent Renters Supply will not furnish engineered drawings that state wind loads or any other specifications regarding your tent.The wind load of 50 mph with proper setup, staking & tie down is provided based on our experience with our products only. Wind load calculation requires a site specific survey of the area where the tent is erected.Some local agencies require a site specific survey of the area where the tent is erected.Some local agencies require a site survey prior to setting up a tent.We have no control over these rules.We can supply a 3 page sample of how a wind load is calculated for a temporary tent.

 

As of today we have not been required to furnish engineered drawings (or wet stamp drawings) & requirements for US states.